Being easy to work with and making successful projects are our goals.
From first contact to first installation and beyond, Cereson customers are matched with and supported by knowledgeable domain experts. Surprises are always avoided - at least the bad ones!
We provide the range of services a Customer needs to not only develop a successful concept, but also to ensure successful ongoing operations.
Custom Concept Development:
Cereson’s development team is eager to work with Customers to turn into reality the ideas their imaginations produce. We will work with everything from (almost) a blank sheet of paper to a well sketched out concept to build a well-developed solution.
24×7 Remote Monitoring and Alerts
The solution is constant monitoring via a number of physical and optical sensors, as well as video cameras inside the Kiosks. These supply actionable data to management reporting systems that are configurable based on Customer-defined business rules. These same systems can provide automated alerts via emails and SMS messages.
Installation and Logistics
We are committed to your project and deployment being successful. Accordingly, we provide a range of installation and logistics services. From simply ensuring that our Kiosks are delivered safely and as scheduled to providing field installation services and on-site training, we will design a plan that meets each Customer’s needs.
Cloud Data Redundancy and Backup Services
Cereson maintains multiple server farms at several Tier 1 NOCS located strategically around the world for extreme redundancy and capacity.
Digital Signage Delivery and Management
Our Digital Signage Delivery and Management service represents years of development and a true platform of services. From targeted content delivery based on assignable variables, to content creation, schedule management, reporting and analytics, and cloud-based backup redundancy, we offer a full range of capabilities.
Components and steps involved in an engagement that results in a Robotic Store deployment typically include at least the following:
Scope the application, goals,
requirements of the Customer.Prospective customers often have a good idea of what they want. We help by filling in the details, providing guidance, ideas and consultation on ways to turn those ideas into a successful outcome.
Create and deliver a budget
for concept development(hardware and software requirements), finished R1 or M1 Kiosk costs, deployment services and ongoing maintenance and services.
Assign a project and development
team upon budget approval.A project manager will be assigned to coordinate between Cereson technical staff and Customer contacts, and to manage the processes and timeline while providing ongoing progress updates.
Robotic Store Delivery plan:
Training and launch supportCustomer training and installation will be scheduled. Customers may choose among various levels of support ranging from a “Train the Trainer” program to more full service plans.
24×7 remote monitoring
Business management tools and backend systems integration.
Additional support needs TBD per Customer.